Guest services

We go above and beyond

Enjoy an unforgettable welcome

Visit Concierge Services for information about your visit, the boutiques, our services and the local area.

Open seven days a week, the Kildare Village Concierge team are here to make your visit more extraordinary.

Visit the team upon arrival for information about Hands-free Shopping, Gift Cards, dog kennels, wheelchairs and more, or contact prior to your visit via the details below.

  • Bicester Village Handsfree Shopping Image

    Hands-free Shopping

    Out for a day of shopping? We'll carry your bags so you don't have to! Sign up at Guest Services.

    Find out more
  • Car valet service

    Our expert team will give your vehicle a valet while you shop.

    Discover Valet
  • Kildare Village from home

    You can now enjoy shopping from the comfort of your own home. Order for delivery or collect in Village.

    Shop from home
  • Download our app

    Download our app to maximise your membership experience and discover the latest from Kildare Village.

    Download Now
  • Personal Shopping

    Personal Shopping is a bespoke, luxurious shopping experience with all that Kildare Village has to offer.

    Find out more
  • Become a member

    From exclusive extras to insider invitations, become a member and take your visit to the next level.

    Register

Make your day easier with...

Find out more about our services by visiting the Guest Services hut, or call +353 (0)45 520501.

  • Free Village Wi-Fi

  • Hands-free shopping

  • Free parking

  • Car charging

  • Dog kennels

Contact us for more information

  • Chat with Kildare Village

    Contact our Concierge Team via WhatsApp to find out more about Virtual Shopping. Chat service available Monday to Sunday 9 am to 6 pm.

    WhatsApp
  • Tax Refund

    Shop tax-free and save even more on your favourite brands at Kildare Village. Simply follow the steps to claim your refund.

    find out how

Are dogs permitted in the Village?

• Guide dogs and assistance dogs (“service dogs”) are welcome in the Village.

• For the safety and security of all our guests, non-service dogs are not permitted in the Village.

• We encourage our guests to use our kennels when required.

• If our kennels are not suitable for your dog, please speak to a member of our hospitality team for assistance.